Delivery & Returns

Delivery

The Chandelier House delivers free DDP (Delivered Duty Paid) shipping to the United Kingdom, European Union mainland, and the United Arab Emirates. All customs duties, VAT at border, and last-mile delivery are included in the product price. There are no customs charges or additional fees to pay on delivery.

Lead time

Each chandelier is handcrafted to order. Production and shipping typically takes 9 to 11 weeks from order confirmation to delivery at your door. We will keep you updated at each stage: production complete, dispatched from atelier, in transit, and out for final delivery.

Where we deliver

United Kingdom: All UK mainland addresses.

European Union: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France (mainland), Germany, Hungary, Ireland, Italy (mainland), Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal (mainland), Romania, Slovakia, Slovenia, Spain (mainland), and Sweden.

United Arab Emirates: All seven emirates.

Where we do not currently deliver

We do not currently offer delivery to: Greece, Cyprus, Malta, Spanish islands (Balearic Islands, Canary Islands), Italian islands (Sicily, Sardinia), Portuguese islands (Azores, Madeira), Corsica, French overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte), Switzerland, Norway, Iceland, Liechtenstein, Ceuta, and Melilla. Please contact us at info@thechandelierhouse.com to enquire about bespoke shipping arrangements to these destinations.

Receiving your order

Our chandeliers are heavy (16–42kg depending on the piece) and arrive in protective wooden frames. We recommend two adults are present at delivery to receive the package. Professional electrical installation is recommended given the size, weight, and value of each piece.

Returns

Under the UK Consumer Contracts Regulations 2013, UK customers have the right to cancel an order within 14 days of receiving the chandelier. To exercise this right, please contact us at info@thechandelierhouse.com within 14 days of delivery. Return shipping is at the buyer's cost. The chandelier must be returned in its original wooden frame and unused condition.

Since each chandelier is handcrafted to order, we are unable to accept returns once production has begun unless the item arrives damaged or defective.

Damaged or defective items

If your chandelier arrives damaged or with a manufacturing defect, please email info@thechandelierhouse.com within 48 hours of delivery with photographs of the damage. We will arrange a replacement or full refund at no cost to you.

Two-year guarantee

All chandeliers come with a two-year manufacturer's guarantee covering manufacturing defects. The guarantee does not cover damage caused by improper installation, accidental damage, or normal wear and tear. To claim under the guarantee, please contact info@thechandelierhouse.com with proof of purchase and photographs of the issue.