Shipping policy
Delivery
The Chandelier House delivers free DDP (Delivered Duty Paid) shipping to the United Kingdom, European Union mainland, and the United Arab Emirates. All customs duties, VAT at border, and last-mile delivery are included in the product price. There are no customs charges or additional fees to pay on delivery.
Lead time
Each chandelier is handcrafted to order. Production and shipping typically takes 9 to 11 weeks from order confirmation to delivery at your door. We keep you updated at each stage: production complete, dispatched from atelier, in transit, and out for final delivery.
Where we deliver
United Kingdom: all UK mainland addresses.
European Union: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France (mainland), Germany, Hungary, Ireland, Italy (mainland), Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal (mainland), Romania, Slovakia, Slovenia, Spain (mainland), and Sweden.
United Arab Emirates: all seven emirates.
Where we do not currently deliver
We do not currently offer delivery to Greece, Cyprus, Malta, the Spanish islands (Balearic and Canary Islands), the Italian islands (Sicily and Sardinia), the Portuguese islands (Azores and Madeira), Corsica, French overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte), Switzerland, Norway, Iceland, Liechtenstein, Ceuta, and Melilla. Contact us at info@thechandelierhouse.com to enquire about bespoke shipping arrangements to these destinations.
Receiving your order
Our chandeliers are heavy (16 to 42kg depending on the piece) and arrive in protective wooden frames. We recommend two adults are present at delivery to receive the package. Professional electrical installation is recommended given the size, weight, and value of each piece.
Tracking
You will receive tracking details as soon as your chandelier ships from our production facility.
Questions
Email us at info@thechandelierhouse.com. We aim to respond within one business day.